PASSENGER NOTES


Travelling Tips

Check in at your Terminal at least 20 minutes prior to departure.

If boarding en route, be at the designated stop 15 minutes prior to departure time.

When travelling on overnight services, a small rug and pillow can make your journey more comfortable.

For the comfort of others, hot food is not permitted on coaches. Please ensure it is consumed prior to boarding.
Ensure all luggage is clearly and correctly labelled.
Cancellation Fees
In the event of a paid ticket being cancelled, the following cancellation fees will apply.
Booking cancelled * 48 hours prior to departure : No Charge
  * 24-48 hours prior to departure
: 10% of fare
  * Less than 24 hours prior to departure
: 25% of fare
  * Failure to board : No refund available
Concession Fares
Child
(Under 4 years)
Carried free of charge unless the child occupies a seat to the exclusion of a paying passenger, in which case a childs fare will be charged.

Free of charge
Child
(4 Years of age)
No other requirements


Adult Fare less 50%
Student
(5-14 years incl.)
No other requirements


Adult Fare less 50%
Student
(15 years and over)
Must be a full time South Australian student holding a Passenger Transport Board SA approved student pass. To be presented at time of booking/ticketing.

Adult Fare less 50%
Pensioner


On presentation at time of booking/ticketing an acceptable pensioner concession card as approved by the Passenger Transport Board SA.

Adult Fare less 50%

Senior

On presentation at time of booking/ticketing a South Australian Seniors card as approved by the Passenger Transport Board SA.

Adult Fare less 50%
Unemployed

On presentation at time of booking/ticketing an acceptable 'Transport Concession' or 'State Concession' card as approved by the Passenger Transport Board SA.

Click HERE for examples of accepted Concession Cards

Adult Fare less 50%
Carriage of animals
With the exception of guide dogs, no other live animals are permitted to travel in the passenger or luggage areas of our coaches.
Luggage

Free allowance is two items of personal luggage per passenger where each item does not exceed 75cm in length or 20kgs in weight.
Items in excess of this are referred to as Excess Luggage.
Pushbikes, surfboards, golf clubs and buggies are also classed as
Excess Luggage regardless of any other luggage carried or not.
Excess Luggage is subject to space availability and may be required to be carried on another service.
Excess Luggage will be charged at Premier Stateliner's standard Excess Luggage Rates.

Excess Luggage Rates
Desciption of Luggage
Victor Harbor/Balaklava Services
All other Services
Per Item to a maximum of 4 items
$  3.50
$  6.00
Pushbikes - assembled
$12.00
$25.00
Pushbikes - disassembled
$  7.00
$15.00
Surfboards
$  7.00
$15.00
Golf Clubs & Bags
$  3.50
$  7.00
Golf Buggies
$  3.50
$  7.00
Tool Boxes (up to 20kg)
$  3.50
$  7.00
Swags (as additional luggage)
$  3.50
$  6.00
Note: Any items not listed above will be carried at the Premier Stateliner's standard Freight Rates
Ticket Information

All travel tickets are valid for 1 year from the date of purchase and are subject to the value on the ticket.
Tickets are not transferrable

Unaccompanied Children
Victor Harbor/Goolwa
& Balaklava Services

Age 0-7 years

Will not be carried unless accompanied by a person 15 years of age or more.
Age 8-10 years Will be carried provided they bear a Letter of Authority from a parent or guardian. These are available from any Premier Stateliner Terminal or Coach Captain or can be downloaded here. Unaccompanied Child Form (PDF File- Acrobat Reader required)      
All Other Services

Age 0-9 years

Will not be carried unless accompanied by a person 15 years of age or more.
Age 10-14 years Will be carried provided they bear a Letter of Authority from a parent or guardian. These are available from any Premier Stateliner Terminal or Coach Captain or can be downloaded here. Unaccompanied Child Form (PDF File- Acrobat Reader required)
NOTE: While every care will be taken, no responsibility will be accepted by the Company for unaccompanied children whilst in transit.
Conditions of Carriage

Passengers are carried subject to the the provisions of the SA Passenger Transport Act 1994 and the conditions of carriage as outlined on the inside rear cover of the travel ticket.


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For general enquiries or comments:
Email: admin@premierstateliner.com.au
© 2001 Premier Roadlines Pty Ltd A.B.N. 64 007 710 858
  # All prices quoted are in $AUD and include GST

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